- Cornerstone Home Lending selected the industry-leading MSP loan servicing system to support its growth as it brings mortgage servicing in-house and focuses on maximizing automation and efficiency.
- MSP is a comprehensive, end-to-end loan servicing system that encompasses all aspects of servicing, from loan onboarding to default.
- Cornerstone has also selected other Black Knight solutions, including Customer Service to help members of its internal customer service team assist customers quickly and efficiently, and Servicing Digital to provide customers with self-service access to information. personalized and timely information about their mortgage and their home.
- Cornerstone also selected Black Knight’s suite of default, data and analytics products to help streamline processes, manage non-performing loans and reduce risk, such as Order Exchange to efficiently place and track third-party orders and the Rapid Analysis Platform (RAP) to obtain essential information. to help continuously drive business growth, manage risk and maximize retention
- Finally, Cornerstone implemented InterChange Services and Order Exchange to support seamless access and integration with Black Knight applications and third-party vendors.
JACKSONVILLE, Florida., April 14, 2022 /PRNewswire/ — Today, Dark Knight, Inc. (NYSE:BKI) announced that Cornerstone home loana national real estate lender with 200 offices in over 20 states, has implemented the MSP loan management system and various additional solutions like Cornerstone fully integrates its mortgage servicing operations. MSP is a comprehensive, end-to-end platform that supports all aspects of the service – from loan onboarding to default – for first mortgages, as well as home equity loans and lines of credit, on one system. Cornerstone leverages MSP, along with a combination of other innovative solutions, to extend its superior customer experience to mortgage servicing, streamline operations and mitigate risk.
“As we moved our mortgage servicing operations in-house, we knew we needed a leading servicing system with a proven track record of delivering exceptional customer experience, process efficiency and regulatory compliance. “, said Toby Wells, General Manager of the Loan Servicing Division of Cornerstone Home Lending. “With Black Knight’s suite of innovative solutions, Cornerstone has these capabilities and more. We appreciate that Black Knight is not just a technology provider, but a committed partner who invests in helping us achieve our goals and deliver on our commitment to provide an outstanding experience for Cornerstone customers throughout the life of their loan.”
In addition to the MSP loan service system, Cornerstone support representatives rely on the innovative Black Knight customer service solution to access a detailed, holistic and timely view of the key information needed to provide exemplary customer service. customer touchpoint. The solution presents a customer’s loan, home, and neighborhood information through an intuitive, easy-to-use graphical interface – helping reps answer customer questions quickly, accurately, and efficiently. Customer service is seamlessly integrated with the MSP system and the Black Knight Servicing Digital solution.
Servicing Digital is an interactive, user-friendly web and mobile solution for consumers that provides easy access to personalized and timely information about their mortgages and homes. This powerful app allows customers to make mortgage payments, explore refinancing options and more, all from the convenience of the web or mobile device. Since Cornerstone implements both customer service and digital service, the company’s customer service representatives will have a view of what their borrowers see on their mobile device when they call, making it easy to have a conversation. even more productive and rewarding and fosters deeper customer engagement and relationships.
Cornerstone also selected Black Knight’s suite of default solutions, designed to help streamline bankruptcy, foreclosure, claims, loss mitigation and invoicing processes. Rules-based workflows and advanced automation help guide users through various defect-related processes to streamline operations and reduce risk, with validation points to help eliminate missed steps. Additionally, Cornerstone has implemented Black Knight Order Exchange technology to streamline the product ordering process with third-party business partners.
Cornerstone Lending also selected the Black Knight Rapid Analytics Platform (RAP), a unique cloud-based data marketplace and decision science studio that enables industry professionals to seamlessly source data, run queries, create advanced analytics and train machine learning models as part of a comprehensive suite of industry-leading solutions within a single loan management platform. Using RAP, departments can gain critical insights to help them drive business growth, effectively manage risk, improve retention and more.
“Black Knight offers game-changing solutions that scale to all sizes of lenders and services, and in the case of Cornerstone Home Lending, it’s a pleasure to help grow the company’s service portfolio with our advanced software, data and analytics,” said Joe Nackashi, president of Black Knight. “With Black Knight and the MSP Service System on its side, the company is well-equipped to expand its portfolio while delivering an exceptional customer experience and meeting regulatory requirements.”
About Cornerstone Home Lending
Founded in 1988 in Houston, Texas, Cornerstone has helped families with more than 450,000 home financing transactions. Cornerstone’s 1,900 team members are guided by a non-negotiable statement of mission, vision and beliefs. Cornerstone is known for its commitment to closing mortgages on time; its refreshing culture; caring, passionate and experienced team members; a full range of innovative mortgage products and services; and a workplace that is recognized year after year as a “Top Workplace”. For more information, please visit www.houseloan.com.
About the Dark Knight
Black Knight, Inc. (NYSE:BKI) is an award-winning software, data and analytics company that drives innovation in the mortgage and real estate lending and servicing industries, as well as the capital and secondary markets. Businesses leverage our robust integrated solutions across the homeownership lifecycle to help retain existing customers, win new customers, mitigate risk and operate more efficiently.
Our customers rely on our proven, comprehensive, and scalable products and our unwavering commitment to providing superior customer support to achieve their strategic goals and better serve their customers. For more information on Black Knight, please visit www.blackknightinc.com.
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