Black Knight’s end-to-end solutions will improve customer experience as Ruoff Mortgage begins servicing loans
- Ruoff Mortgage signed contract to use industry-leading Black Knight MSP loan servicing system as it integrates its servicing operations in-house; MSP is a comprehensive, end-to-end loan servicing system that encompasses all aspects of servicing, from loan onboarding to default.
- Ruoff Mortgage also selected other Black Knight solutions, including the cloud-native customer service solution to help representatives help consumers faster and more efficiently, and the Servicing Digital solution to provide customers with self-service access. to personalized and timely information about their mortgage and home.
- To support loss mitigation processes and streamline the handling of non-performing loans, the company is also implementing Black Knight’s suite of default solutions, including loss mitigation
- The company will also add Black Knight’s actionable intelligence platform for strategic, proactive and actionable analytics, as well as McDash Industry Reports for mortgage performance data.
JACKSONVILLE, Florida., April 5, 2022 /PRNewswire/ — Today, Dark Knight, Inc. (NYSE:BKI) announced that Mortgage Ruoff Company, Inc. (Ruoff Mortgage), a full-service residential mortgage company with more than 70 retail branches, signed a contract to use the Black Knight MSP Loan Management System. MSP is a comprehensive, end-to-end platform that supports all aspects of service – from loan onboarding to default – for first mortgages, as well as home equity loans and lines of credit, on one system. Currently, MSP manages approximately 37 million active loans. In addition to MSP, Ruoff Mortgage will leverage several other innovative solutions from Black Knight as it transitions its mortgage services internally and strives to focus more on customer experience and operational efficiency.
“For years, our lending customers at Ruoff Mortgage have been at the center of everything we do, and now we are ready to extend this focus to our service customers, as we bring the management of our mortgage portfolio in-house” , said mark the music, President and CEO of Ruoff Mortgage. “High-performance, best-in-class technology is essential to this effort, and we believe we’ve found that and more with Black Knight’s suite of services.”
In addition to the MSP loan management system, Ruoff Mortgage support representatives will take advantage of the innovative system Black Knight Customer Service solution to access a detailed, holistic and timely view of the key information needed to provide exemplary service at the customer touchpoint. The solution presents a customer’s loan, home, and neighborhood information through an intuitive, easy-to-use graphical interface – helping reps answer customer questions faster, more accurately, and more efficiently. Customer service is seamlessly integrated with both MSP and Black Knight’s digital service solution.
At the service of digital is an interactive, consumer-friendly web and mobile solution that provides easy access to personalized and timely mortgage and home information. This powerful app supports deep consumer relationships and engagement by allowing customers to make mortgage payments and explore refinancing opportunities and more, all from the convenience of the web or mobile device. . Since Ruoff Mortgage implements both customer service and digital service, company support representatives will have a view of what their borrowers see from their side when they call, facilitating an even more productive conversation. and rewarding.
Both solutions were built using a cloud-first strategy, with customer service adopting a cloud-native design and implementation.
To streamline default processes, the company will also add the full version of Black Knight Default Suite of solutions to help reduce cycle times, reduce operating costs and improve the efficiency of non-performing loans. This includes Loss Mitigation, a feature-rich web-based solution that supports industry standard retention and liquidation procedures to help streamline operations and mitigate risk. Loss mitigation leverages advanced rules and logic to guide users through step-by-step processes, including validation points throughout the workflow, to help reduce missed steps and overlooked information.
Ruoff Mortgage now uses several of Black Knight’s service-focused data and analytics solutions, including the Actionable intelligence platform (AIP). AIP delivers strategic, proactive and actionable insights to the right people in an organization at the right time, so they know what action to take next. Additionally, the company will leverage Black Knight’s McDash industry reports, which provide insights into late and prepaid payments, turnover rates, and state-level mortgage performance data. . These reports are used to support benchmarking and analysis, portfolio management, strategy development and more.
“With the MSP loan management system and additional solutions from Black Knight, Ruoff Mortgage will be well equipped to manage its portfolio with a high degree of efficiency and customer support,” said the President of Black Knight. Joe Nackashi. “Our team at Black Knight is looking forward to seeing Ruoff’s success during this exciting time in the company’s operations.”
About the Dark Knight
Black Knight, Inc. (NYSE:BKI) is an award-winning software, data and analytics company that drives innovation in the mortgage and real estate lending and servicing industries, as well as the capital and secondary markets. Businesses leverage our robust integrated solutions across the homeownership lifecycle to help retain existing customers, win new customers, mitigate risk and operate more efficiently.
Our customers rely on our proven, comprehensive, and scalable products and our unwavering commitment to providing superior customer support to achieve their strategic goals and better serve their customers. For more information on Black Knight, please visit www.blackknightinc.com.
About Ruoff Mortgage
Ruoff Mortgage is a full-service residential mortgage company with over 70 retail locations and hails from 45 states through its online direct-to-consumer division. They have been recognized by several major industry publications such as the Scotsman Guide’s Top Mortgage Lenders list and Mortgage Executive magazine’s Top 100 Mortgage Companies in America and have been listed in the fastest growing companies of Inc. 5000 for nine consecutive years. Ruoff Mortgage has a 98.2% customer satisfaction rating, as compiled by CX leader, Customerville. www.ruoff.com
SOURCEBlack Knight, Inc.